The concept of 70:20:10 learning has been with us since 1996. Organisations continue an apparently inexorable march towards the considered perfect balance between Learning in a Workplace Environment (the 70), Social Learning (the 20) and Formal Learning (the 10) that traditionally provided the structure that drove organisational learning & development. AS THE POWER OF THE 10 FADES ... As the power of the 10 fades and more focus in placed on the 70, it is often the middle 20 of Social Learning that is forgotten. Ever since Bandura initially suggested that “Most human behaviour is learned observationally through modelling: from observing others, one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action”, L&D departments have sought to harness this concept for their own powerful gain.
Who We Are
DSW are a team of in-house learning experts who, together with a talent pool of over 850 accredited associates provide training and learning solutions across the whole of the financial services sector
What We Do
Renowned for the ability to consult and work with key stakeholders, DSW scope, design and deliver cutting edge learning solutions that can be embedded and sustained for years to come.
Where We Work
We specialise in the financial services sector although our capabilities extend across all sectors where development of leadership, management, sales & customer service excellence is required.
On Demand Expertise
DSW’s high calibre global talent pool is available for projects that require external support.
Face to Face & Virtual Deliverers
Digital, Creative & Instructional Designers
Need a Trainer?
If you need rapid access to subject matter experts, DSW can supply them
Expertise Across A Variety Of Services
Whether you are looking to cover short term gaps, achieve more sales, ensure CPD, hone the skills of your leadership teams or digitalise your whole learning curriculum, DSW have the tools and resources to help you achieve your goal
DSW are perfectly positioned to support your business via our accredited Learning & Development Associates. Using the latest technology we identify trainers, designers and deliverers with the expertise, experience and commitment to meet your needs.
Learning and development is changing – Digital is an increasingly viable alternative to face to face and traditional forms of e-learning. Utilising our Digital Decision Tree © and the power of boutique digital partners, DSW can manage your transition to digital learning from concept to launch
With a comprehensive suite of psychometrics, diagnostics, 360° surveys, coaching methodology and custom training programmes, DSW can meet the needs of your current and future leaders; from foundation programmes to executive leadership development and coaching.
See More of What We Do
From staff induction to management development, technical training to CPD and customer service to sales, DSW specialise in people development. We deliver knowledge, enable understanding and develop skills which lead to behavioural change – true competence.
DSW are proud to be a chosen learning partner of the Chartered Insurance Institute (CII). Our annual schedule of prestigious CII face to face courses comprises over 220 events and provides Financial Services and General Insurance exam revision and training. We also work with organisations by supporting their learners with banking, mortgage and other FS qualifications
Regulation in the financial services sector is a moving feast – change requires training to ensure continuing competence. DSW are renowned for the ability to design and deliver regulatory change training programmes, having led some of the largest in the country.
Who We Work With
We are widely considered as learning and development experts and have established mature relationships with all of the professional awarding bodies and many blue chip financial services organisations.
Head of Learning Strategy and Development– Santander UK plc
Thought Leaders In Financial Services
The Latest From Our Blog
Welcome to the latest content from our blog, “In The Know” covering regulatory and L&D trends, hot topics and emerging issues across the industry
THIS EPISODE IN THE SERIES FEATURES NICKY MURDOCH, CEO OF DEFENCE MEDICAL WELFARE SERVICE THANKS FOR TAKING TIME OUT FROM YOUR BUSY SCHEDULE TO TALK TO US. AS CEO OF DEFENCE MEDICAL WELFARE SERVICE (DMWS), YOU AND YOUR TEAM PLAY A VITALLY-IMPORTANT ROLE IN THE WELFARE OF SERVICE PERSONNEL AND THEIR FAMILIES. WOULD YOU SHARE A LITTLE ABOUT DMWS AND THE SUPPORT IT PROVIDES? Yes thanks Nigel. St John and Red Cross Defence Medical Welfare Service is a small service delivery organisation that is in “the business of charity”. It has a long and distinguished history of supporting members of the Armed Forces Community when they are in hospital all over the world.
WITH LESS THAN ONE YEAR TO GO ... ... before the government’s proposed Apprenticeship Levy is introduced there is a lack of definitive details on the scheme and how it will operate. For organisations this uncertainty could make it difficult to begin planning for the levy’s introduction. They can calculate the amount of Levy that they will need to pay (0.5% of their total pay-bill over £3m), but may feel it is currently impossible to develop the strategies that will allow them to best benefit from the levy’s introduction. However, this absence of detail shouldn’t prevent organisations from beginning their planning and preparations now.
Many Financial Services organisations are developing learning solutions that are shifting the emphasis from ‘trainer-led’ to ‘learner-led’ blended interventions The drive towards learner-led solutions continues to gain momentum: companies being motivated by budget savings and learners motivated by flexible access to the learning curriculum - a ‘win win’ situation! The desire to embrace digital technologies and access the wealth of online learning resources is high on everyone’s agenda. Beyond the work environment we all continually learn in what the Open University calls ‘Incidental’ learning.
We are experiencing very interesting times, certainly politically but also in the advancement of women. I have just witnessed the appointment of Theresa May as the second female Prime Minister of this country. Coincidently, during the early part of my career I worked under the leadership of the first female Prime Minister, Margaret Thatcher. I take this appointment as a sign of encouragement for all of us who passionately believe in the power and benefits of women’s equality in all sectors. EARLIER THIS YEAR ... Earlier this year, the Treasury sponsored a review of the finance industry, undertaken by the CEO of Virgin Money, Jayne-Anne Gadhia. The finance industry employs more women than men, but in comparison to other sectors retains the largest pay gap between the genders. In 2015, only 14% of the membership of Executive Committees in the finance sector were women.
We’re almost nine years on from the financial crisis of 2007, yet consumer surveys consistently reveal that the UK financial services industry remains one of the least trusted sectors. The reputational damage suffered as a result of this crisis being exacerbated by widespread revelations of gross malpractice across the sector. FOR SIXTEEN YEARS Edelman’s Trust Barometer has tracked the levels of consumer trust across 27 different countries around the world. The 2015 results highlight that only 36% of UK consumers have trust in financial services, placing the UK 19th out of the 27 countries surveyed. This means that two out of every three people surveyed do not trust the industry; an alarming statistic which tells us that consumers believe financial services organisations have not changed despite many protestations to the contrary.
Will the introduction of the regulatory sandbox enable new entrants to the financial services advice arena to challenge the established adviser way whilst bringing the concept of robo-advice more to the fore? THE THEORY OF DISRUPTIVE INNOVATION ... ... was first coined by Harvard professor Clayton M. Christensen in his research on the disk-drive industry and later popularised by his book The Innovator’s Dilemma, published in 1997. It explains the phenomenon by which an innovation transforms an existing market or sector by introducing simplicity, convenience, accessibility, and affordability where complication and high cost are the status quo. Initially, a disruptive innovation is formed in a niche market that may appear unattractive or inconsequential to industry incumbents, but eventually the new product or idea completely redefines the industry.
In a nutshell the FCA report seeks to address three main concerns as this extract details: 1. AFFORDABILITY We believe that the RDR has brought about a positive step change in the quality of advice available to those with larger amounts to invest. However, steps need to be taken to make the provision of advice and guidance to the mass market more cost-effective. We make a number of recommendations intended to allow firms to develop more streamlined services and engage with customers in a more effective way. These include a proposal that the FCA should set up a dedicated team to help firms developing mass-market automated advice models to bring these to market more quickly, and that HMT should consult on amending the definition of regulated advice.
In The Intensely Regulated World Of Financial Services, Examination Success Is A Must, Particularly For Advisers And Other Client-Facing Staff. Not only are there minimum qualification requirements imposed by the FCA on all those working as financial advisers but in this highly competitive market, there is an increasing need for individual advisers and their firms to ‘stand out from the crowd’ in order to win and retain business.
BREXIT: "IN? OUT? WHAT'S IT ALL ABOUT" FOR FINANCIAL SERVICES? THE FINANCIAL SERVICES SECTOR’S IMPORTANCE TO THE UK’S ECONOMY AND THE IMPACT ON LEAVING IS CRUCIAL TO THE BREXIT DEBATE, AS: The FS account for 8% of the country’s GDP, and around 3.5% of all British job Financial services and related professional services accounted for 11.8% of UK GDP in 2013 and employed over 2.1million people Financial services accounted for 11.5% of total tax receipts for 2013 and 2014. In addition, the financial sector generated a trade surplus of £67 billion in 2013, more than all other net exporting industries. FDI in the industry was £100 billion.