Consultancy

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  • 14 Apr 2016

    Brexit: “In? Out? What’s It All About” for Financial Services?

    BREXIT: "IN? OUT? WHAT'S IT ALL ABOUT" FOR FINANCIAL SERVICES? THE FINANCIAL SERVICES SECTOR’S IMPORTANCE TO THE UK’S ECONOMY AND THE IMPACT ON LEAVING IS CRUCIAL TO THE BREXIT DEBATE, AS: The FS account for 8% of the country’s GDP, and around 3.5% of all British job Financial services and related professional services accounted for 11.8% of UK GDP 
 in 2013 and employed over 2.1million people Financial services accounted for 11.5% of total tax receipts for 2013 and 2014. In addition, the financial sector generated a trade surplus of £67 billion in 2013, more 
 than all other net exporting industries. FDI in the industry was £100 billion.
  • 20 Feb 2016

    A Blueprint for Digital Transformation

    A BLUEPRINT FOR DIGITAL TRANSFORMATION. The ‘decision tree’ analysis will ensure that when a decision to digitalise is made, it is for the right reasons and will deliver the desired learning outcomes for the intended audiences. DSW concur with the CIPD that: “Through alignment of business need, learning objective, and user preference, choices can be made from a range of digital learning components, which can then be combined to create an effective digital learning solution.”
  • 15 Dec 2015

    Defining Conduct Risk

    WHAT IS CONDUCT RISK? Since the FCA took over supervision of the consumer finance sector from the OFT and published its Risk Outlook in 2013 - Conduct Risk has rapidly become the new buzzword and a constant talking point for Regulators & industry leaders - with many businesses frantically trying to implement change programmes to make sure an appropriate culture is embedded in their businesses. The cause of much concern is - does anyone really understand it? In fact the FCA make a point of not defining it – the view seems to be that the firm itself should define the concept according to how it affects them. This leaves many firms with a dilemma of introducing appropriate principals of Conduct Risk across multi roles and business sectors.
  • 01 Dec 2015

    The Search for L&D Utopia

    SINCE 2009 DSW HAVE BEEN SANTANDER’S CHOSEN LEARNING PARTNER. WE CAUGHT UP WITH SANTANDER’S HEAD OF LEARNING, ROB ASHCROFT TO LEARN. EXTRACTS COVERING HIS VIEWS ON THE SECRETS BEHIND THIS LONG STANDING PARTNERSHIP AND THE EMERGING TRENDS WITHIN L&D ARE SHARED HERE FIRST OF ALL ROB, CONGRATULATIONS ON THE NEW ROLE
  • 01 Dec 2015

    Conduct Risk: Top Tips

    Embed The Right Culture Promote a culture of prevention and detection Encourage people to ‘speak-up’ without fear of consequences Move away from traditional sales led bonussystems and look at ethical and customer focused rewards Use training to embed the culture deep within the organisation (top to bottom) Empower Staff To Provide The Right Customer Solutions Ensure training is focused on treating customers fairly Give your staff the necessary supporting aids e.g. product information sheets Embed conduct risk considerations into any new product launches and throughout its lifecycle
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