We’re almost nine years on from the financial crisis of 2007, yet consumer surveys consistently reveal that the UK financial services industry remains one of the least trusted sectors. The reputational damage suffered as a result of this crisis being exacerbated by widespread revelations of gross malpractice across the sector. FOR SIXTEEN YEARS Edelman’s Trust Barometer has tracked the levels of consumer trust across 27 different countries around the world. The 2015 results highlight that only 36% of UK consumers have trust in financial services, placing the UK 19th out of the 27 countries surveyed. This means that two out of every three people surveyed do not trust the industry; an alarming statistic which tells us that consumers believe financial services organisations have not changed despite many protestations to the contrary.
SINCE 2009 DSW HAVE BEEN SANTANDER’S CHOSEN LEARNING PARTNER. WE CAUGHT UP WITH SANTANDER’S HEAD OF LEARNING, ROB ASHCROFT TO LEARN. EXTRACTS COVERING HIS VIEWS ON THE SECRETS BEHIND THIS LONG STANDING PARTNERSHIP AND THE EMERGING TRENDS WITHIN L&D ARE SHARED HERE FIRST OF ALL ROB, CONGRATULATIONS ON THE NEW ROLE