Customer Service

Delighting our Customers

From:

£1,000

Duration:

Half Day

Code:

A paper produced by Ventura suggested that tackling the root cause of customer dissatisfaction is more important that the way we handle complaints - deal with the cause, rater than treat the symptoms. This session looks to address ways in which we can spot dissatisfaction in our customers and how we deal with that, tracing the cause back to its root.

Audience

Learning Outcomes

Course Overview

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