Terms of Use

Malpractice and Maladministration Policy

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Complaints Policy

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Privacy Notice - Website


Doran Scott Williams understands your privacy is important and you care about how your personal data is used. We respect and value the privacy of all of our Associates and Clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information about us

Doran Scott Williams and Company Limited, whose registered office is:  9 Thorne Road, Doncaster, DN1 2HJ,

registered number 03803848, and trading address is DSW House, Unit 3 Hayfield Business Park, Auckley, Doncaster, DN9 3FL here in after will be referred to as DSW.


2. What does this notice cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.


3. What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the 'GDPR') as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What are my rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11

  • The right to access the personal data we hold about you. Part 10 will tell you how to do this

  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more

  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more

  • The right to restrict (i.e. prevent) the processing of your personal data

  • The right to object to us using your personal data for a particular purpose or purposes

  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases

  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.


Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.


If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What personal data do you collect?

When you visit our website, we automatically collect the following types of personal information:

  • Technical information, including the internet protocol (IP) address used to connect your device to the internet, browser type and version, time zone setting, browser plug-in types and versions and operating systems and platforms

  • Information about your visit to the websites, including the uniform resource locator (URL) click-stream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page

We collect and use your personal information by using cookies on our website – please see our 

Cookie Notice.

In addition, we may collect some all of the information when you directly supply it to us.

This may include some or all the following depending on your relationship with us:

  • Contact details

  • Date of birth

  • CV, biography, details of skills and qualifications

  • Company Registration Number

  • VAT Number

6. How do you use my personal data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.


Depending upon your relationship with us, your personal data may be used for one of the following purposes:


  • Providing potential clients with information including your CV, Biography, Qualifications and Experience to allow you to be considered for assignments.

Associates and Clients:

  • Supplying our services to you. Your personal details are required in order for us to enter into a contract with you, pay you and carry out due diligence.

  • Communicating with you. Supplying you with information about opportunities or services by email, post, telephone and other electronic methods.


You will not be sent any unlawful marketing or spam if you have indicated that you do not wish to receive this. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept while you wish to remain an Associate, Client or Potential Client of DSW and for up to 1 year after such time.

8. How and where do you store or transfer my personal data?

Ordinarily we will only store or transfer your personal data within the European Economic Area (the 'EEA'). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.


Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

9. Do you share my personal data?

We do not share, sell or rent your personal information to third parties for marketing purposes. We may, however; disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice.


In particular, if you have registered as an Associate we may share your CV, biography and details of skills and qualifications with prospective clients in order to represent you.


If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.


If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.


In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a 'subject access request'.


All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.


There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.


We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Postal Address:

DSW House,

Unit 3 Hayfield Business Park,

Field Lane,





01302 760 008



12. Changes to this privacy notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.


Any changes will be made available to you via email.

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Modern Slavery Statement

Modern Slavery and Human Trafficking Statement 2018

Policy Statement

Modern slavery is a crime resulting in an abhorrent abuse of the human rights of vulnerable workers. It can take various forms, such as slavery, servitude, forced or compulsory labour and human trafficking, all of which deprive a person of their fundamental rights and liberties, in order to exploit them for personal or commercial gain.

DSW has a zero-tolerance approach to modern slavery and is committed to acting ethically and with integrity and transparency in all of its business dealings and relationships and to implementing and enforcing effective systems and controls to ensure that modern slavery and human trafficking are not taking place anywhere within either its own business or in any of its supply chains, consistent with the Modern Slavery Act 2015. If evidence of modern slavery and human trafficking was discovered within our supply chain, we would expect to sanction and remove the associated supplier and re-educate all staff.

DSW expects the same standards from all suppliers, contractors and other business partners and, as part of its contracting processes, it includes specific prohibitions against the use of modern slavery. DSW promotes high standards of employee welfare and expects all suppliers to hold themselves accountable for providing similarly high standards / Our Anti-Slavery and Trafficking Policy sets out our responsibility as an ethical employer to ensure the organisation is compliant with legislation and is able to hold all contractors, suppliers and associates to account.

About Us and Our Business

DSW provides leading consultancy and learning services to blue-chip businesses in the UK and Europe, across three principal areas: DSW Consultants, DSW Digital and DSW Apprenticeships. DSW works with organisations to deploy and train individuals, providing bespoke solutions to resolve business issues and deliver innovative learning and development programmes.

DSW is a responsible employer which is committed to tackling modern slavery. We have effective systems and controls to diligently ensure modern slavery is not present within its supply chain. The organisation operates with transparency and integrity in all business relationships and would seek to eradicate unfair and unethical practices if these were found within our supply chain. This approach support’s DSW’s founding tenants of; integrity, honesty, innovation, incisive.

Policy and Risk Mitigation

Despite being a low-risk organisation operating within a low-risk industry – training and consultancy – DSW remains vigilant.

  • As part of DSW’s commitment to identify and mitigate risk we will implement the following measures:

  • Rigorous and regular assessment of all current and future suppliers to assess and mitigate any risk in relation to human trafficking, modern slavery and unethical practice;

  • Staff training where appropriate.

This statement is made under section 54(1) of the Modern Slavery Act 2015 and constitutes DSW’s slavery and human trafficking statement for the financial year, ending December 31st 2018.

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Cookies Notice

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

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Appeals Policy and Procedure

Note: A copy of the following policy and Appendices referenced throughout can be downloaded here.






Following an End Point Assessment an apprentice can appeal against the decision. The appeal can be made following the outcome of an individual assessment component or at the end of the full assessment. 


The grounds for an appeal are as follows:

  • Appeals against a malpractice or maladministration decision

  • Appeals against decisions made based on administrative decisions including, but not limited to failed ID checks, re-calculation of scores, mapping of scores to grades.

  • Appeals against decisions related to Reasonable Adjustments and Special Considerations

  • Appeals against the marking or grading of an assessment


The Apprenticeship Appeal process cannot be used to obtain further feedback or advice on how to pass a component. The reviewer will only give feedback on the nature of the appeal.


The appeal process is not open to appeal against assessment decisions regarding a failed assessment, due to a GDPR breach.


How to Appeal


Appeal requests must be made within 15 working days of results being issued by DSW to the Training Provider.

Appeals must be received within the specified 15 working days. Appeal requests received outside of the 15 working days will be rejected, unless there are proven extenuating circumstances.


The form provided in Appendix A should be completed by the Apprentice and submitted to DSW Consulting at: info@dswapprenticeships.co.uk  by the Training Provider in line with the instructions given.


There are two stages to the appeals process:

Stage 1 Appeal – Internal

A Stage 1 appeal will be completed by a DSW member of staff.  This individual will be a qualified assessor that was not directly involved in the original assessment.  Appeals are conducted based on the evidence that was provided at the time of the original assessment and new evidence cannot be submitted for consideration during an appeal. 

Should the person carrying out the appeal require further information or clarification they will contact the Training Provider.

The outcome of the appeal will be communicated in writing  to the Training Provider via email. A dialogue cannot be entered into with the Apprentice, Employer or Training Provider in relation to the outcome. Neither will request for further information regarding the outcome appeal will be addressed.

Should an apprentice wish to escalate the appeal following the outcome of a Stage 1 Appeal, then a Stage 2 Appeal should be submitted, within 20 working days of receiving the outcome of stage 1.

Stage 2 Appeal – Panel

A Stage 2 Appeal will be completed by an independent panel, containing individuals who were not involved in the original assessment or reviewing Stage 1 of the Appeal process.

The independent panel will be drawn from a larger pool of individuals, who are not directly employed by DSW, or connected to DSW. All members of the panel will have been trained in the task of deciding appeals.


Appeals are conducted based on the evidence that was provided at the time of the original assessment and new evidence cannot be submitted for consideration during an appeal. 


Should the panel require further information or clarification, they will contact the Training Provider.


The outcome of the appeal will be communicated in writing via email to the Training Provider. A dialogue cannot be entered into with the Apprentice, Employer or Training Provider in relation to the outcome.


The decision of the panel is final.

Response Times


DSW will acknowledge receipt of all appeals within two working days.


A decision will be made and communicated to the Training Provider within a maximum of:


  • 10 working days from receipt of a completed Apprenticeship Appeals Form for Stage 1 

  • 20 working days from receipt of a completed Apprenticeship Appeals Form for Stage 2



  • Stage 1 - Internal


No fee is charged for a Stage 1 appeal.


  • Stage 2 - Panel


A fee of £400 is charged to conduct a Panel appeal

  • If an appeal is upheld any appeal fees will be waived.

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Special Consideration Request Form

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Reasonable Adjustments and Special Considerations Policy

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Reasonable Adjustments Form

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