DSW achieves ISO 9001 certification

Updated: Feb 24, 2020

"We have all worked exceptionally hard in 2018 to ensure DSW is prepared for the growth we are currently experiencing." - Dave Pearson, COO

Doran Scott Williams (DSW) has achieved the ISO 9001:2015 standard, widely considered to be the international kite-mark for quality management.

DSW was assessed to have the right processes, people and approach to business to pass ISO's rigorous quality assurance checks.

This marks another milestone in the learning and development firm's history. DSW's origins in a highly regulated environment mean the firm has always placed a strong emphasis on process and systems of work. Achieving ISO 9001:2015 provides external validation of this.

What is ISO 9001:2015?

Built upon seven quality management principles, ISO 9001 follows the 'Plan, Do, Check, Act' approach to business and risk management.

The ISO standard was originally published by the International Organisation for Standardisation (ISO) in 1987 to demonstrate those tendering for business were quality suppliers.

The 2015 revision focuses on business performance as well as the processes governing an organisation. As the new edition of the standard is less prescriptive, it is even more difficult to achieve than its predecessors.

Speaking at the launch of ISO 9001:2015, acting ISO Secretary-General Kevin McKinley, explained: “ISO 9001 allows organisations to adapt to a changing world. It enhances an organisation’s ability to satisfy its customers and provides a coherent foundation for growth and sustained success.”

What this means for DSW

DSW COO, Dave Pearson, said: "This achievement formalises the good work and solid foundations we already have in place at DSW.

"Although it has long been known by our clients and partners that our approach to business is high-quality, we are now able to proudly display our ISO accreditation to confirm this.

"We have all worked exceptionally hard in 2018 to ensure DSW is prepared for the growth we are currently experiencing. This accreditation stands testament to our hard work and is an excellent way to round off the year."

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